Overview

This Refund and Returns Policy applies to purchases made through the Candybeach Records online store at candybeachrecords.com. By placing an order with us, you agree to the terms set out below.

Print-on-Demand Products

Most of the merchandise sold in our store (apparel, bags, and accessories) is produced on demand through our print partner once an order is placed. Because each item is manufactured specifically for you, we are unable to accept cancellations, changes, or general “change of mind” returns once an order has entered production.

Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at info@candybeachrecords.com with your order number and a photo of the item. We will arrange a free replacement or a full refund, at your choice, at no additional cost to you.

Sizing and Fit

Please check the size chart provided on each product page before ordering. Because garments are made to order, we are not able to offer free exchanges for an incorrect size selection unless the item itself is defective or mislabeled.

How to Request a Refund or Replacement

To start a claim, email info@candybeachrecords.com with your order number, a description of the issue, and photos of the product (and packaging, if relevant). We aim to respond within 2 business days.

Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your card issuer or payment provider.

Digital Content

Digital products, such as music downloads, are generally non-refundable once the download has been delivered, except where the file is faulty or does not match its description, in which case please contact us for a resolution.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at info@candybeachrecords.com.